Help
Support
Our team handles ticket problems, refunds, account recovery and event issues. Conversations are private between you and GLE staff.
Support is currently offline. Leave a message and we'll reply here.
Sign in to start a conversation — that way your messages stay attached to your account and you can pick the thread back up from any device.
How to reach us
Use the support button in the bottom-right corner of any page. It shows whether staff are online, and your conversation stays available whenever you come back.
What we can help with
- Account recovery — GLE doesn't send automated password reset emails, so if you can't get in, we'll verify your identity and help restore access.
- Ticket problems — a ticket that won't scan, a purchase that didn't appear, or a payment stuck as pending.
- Refunds — see the Refund Policy first, then raise it with us including the order reference from your transactions.
- Payouts — card sales settle automatically; cryptocurrency payouts are sent within 5 working days. Ask us if one looks overdue.
- Reporting — abusive chat messages, or an event that shouldn't be listed.
What to include
For anything payment related, include the transaction or order reference from your transactions. It lets us find the exact payment immediately.
Staff will never ask for
Your password, your full card number, or a crypto seed phrase. Nobody from GLE will request these — in support, in chat, or anywhere else.